Friday 5: 5 Signs Of Bad Customer Service!FRIDAY 5 | Nirasha Jaganath | June 12, 2009 at 4:38 pm
As part of the Mommy Niri Friday 5 series, Mommy Niri has decided to speak on a topic that has been niggling her for a while, Customer Service, or rather Bad Customer Service. Surprising, isn’t it, that in an economy that is struggling to stay afloat, people have the audacity to display poor customer service? Here are a few of Mommy Niri’s pet peeves in Customer Service.
- Get off the phone! Seriously now, I was at a toy store and had to really try obtaining the salesperson’s attention just to get a question answered. The call was (obviously) private and she put the phone down for a second before answering me and then got back to the phone call. I am so sorry to interrupt your call to try and make a purchase.
- Look at me! This one makes my blood curdle. The eye contact, or lack thereof, makes me feel like I don’t exist. Sometimes when you enter a store or office, people walk about their business and no one looks up to acknowledge your presence. I was dealing with a messed up color service and the manager did not look at me once as she discussed the entire situation with the color technician.
- Stop chewing! This happened today while picking up my daughter’s prescription at the pharmacy. The pharmacist was chewing gum like there was no tomorrow. I know there is no rule broken but somehow I find it difficult to focus when the person talking to me is chewing so ferociously like like a cow chewing cud.
- Don’t keep me waiting. Long waits (even on the phone) are painful on their own, add to it some squabbling kids and you have the mix for a volatile situation. I think I don’t hate waiting as much as I hate been uninformed about it. My biggest beef is with the pediatrician’s office, they expect you to undress your kid and wait for ages. Let me know so I can plan around it! Running late with appointments? Then pick up the phone and let me know so I don’t spend the better part of my life in your waiting room.
- Save The Saccharine Smile. The superficial smile and comments laced with coldness is tantamount to rudeness. The industry which has perfected this, the airline and their flight attendants. Not sure if some people get a (false) sense of job security and dare to think they can get away with this behavior but there must be some logic it which I certainly can’t fathom.
What customer service behavior drives you crazy?